Food & Beverage
Restaurant Service & F&B Operations Certification
Professional restaurant service: table setup, sequence of service, order taking, upselling, allergen awareness and guest delight in dining rooms — taught the way real service floors run them.
Curriculum browser
Seven modules, one service floor
Method
Trained on the floor, graded like a guest would grade it
01
Work the service, not the slides
Each module hands you a real artefact — a table plan, a sequence-of-service checklist, an allergen matrix, a beverage upsell script — and asks you to fix what is wrong with it.
02
Gated mastery
Modules unlock sequentially at 70%. Nobody reaches guest recovery without having survived order taking and allergen control first.
03
Built for the shift
Every SOP, checklist and briefing template you build during the programme leaves with you and goes straight into your outlet's operations file.
Cohort planner
Build the enrolment you actually need
Programme track
Good to know
Questions we get weekly
Who is this built for?
Waiters, hosts, captains, restaurant supervisors and F&B trainees, plus hotel and standalone restaurant teams who need a documented service standard.
How is it delivered?
Online and self-paced over 4-7 days, with daily live service clinics. The crash program compresses the same 7 modules into 2 days without the live clinics.
What do I get at the end?
An IIHM Institute digital certificate with a verification code, plus the full SOP and checklist pack you build during the programme.
Can we enrol a whole team?
Yes. From 3 seats you get the team rate automatically, one consolidated proforma invoice and a named focal point for progress reports.